Student Information

Students wanting additional information about our training should read the student handbook provided here as a free PDF download.

Please note that Liquor Control Victoria  (LCV) instructs that students arriving late ARE NOT TO BE PERMITTED ENTRY into the course/s, so please allow sufficient travel time (if applicable). You should aim to arrive 15 minutes prior to the commencement of a course to complete any enrolment requirements. If you arrive late and the trainer refuses you entry, please be respectful of our trainer/s, don't blame the trainer/s. In relation to Webinars, students must be logged into the course on prior to the start time.

Students please note our policy in relation to lateness, non-attendance, or technical issues with Webinars.

Our refund policy is:

• Request to cancel on-line training enrolment - no refund
• Cancellation of training session by LiqCon – full refund or reschedule without charge
• Non attendance (including Webinars) / cancellation without 24 (business) hours notification, or late attendance where admittance is refused as per above – No refund
• Non completion due to technical/internet issues (webinar) free re-schedule - once, but no refund
•  Cancellation more than 24 (business) hours – refund less $40 administration charge per booking
• Re-scheduling more than 48 (business) hours notification – no charge
• Re-scheduling less than 48 (business) hours notification - $20 administration charge per booking

Student-Information-Handbook.pdf ()