Student Information

Students wanting additional information about our training should read the student handbook provided here as a free PDF download.

Please note that Liquor Control Victoria  (LCV) instructs that students arriving late ARE NOT TO BE PERMITTED ENTRY into the course/s, so please allow sufficient travel time (if applicable). You should aim to arrive 15 minutes prior to the commencement of a course to complete any enrolment requirements. If you arrive late and the trainer refuses you entry, please be respectful of our trainer/s, don't blame the trainer/s.
In relation to Webinars, students must be logged into the course prior to the start time. Should a participant try to log in greater than 15 minutes after the advertised start time, late access will be declined and the student will need to rebook.

Students please note our policy in relation to lateness, non-attendance, or technical issues with Webinars.

Our refund policy is:

• Request to cancel on-line training enrolment - no refund
• Cancellation of training session by LiqCon – full refund or reschedule without charge
• Non attendance (including Webinars) / cancellation without 24 (business) hours notification, or late attendance where admittance is refused as per above – No refund
• Non completion due to technical/internet issues (webinar) free re-schedule - once, but no refund
• Cancellation more than 24 (business) hours – refund less $40 administration charge per booking
• Re-scheduling more than 48 (business) hours notification – no charge
• Re-scheduling less than 48 (business) hours notification - $20 administration charge per booking

Liqcon-Student-Information-Handbook.pdf (428kB)